Shipping policy

Last updated 22 October 2026

1. Shipping locations

We currently ship to selected countries within the European Union. If your country is not available at checkout, please contact us at [email protected].

2. Processing time

Orders are processed within 2–5 business days after payment confirmation. Orders are not processed on weekends or public holidays. In case of delays, we will inform you by email.

3. Delivery time

Estimated delivery times vary depending on destination and carrier. Any delivery times we give are estimates and may vary due to circumstances beyond our control. We are not responsible for delays caused by shipping carriers, customs authorities or force majeure events.

4. Shipping costs

Shipping is free to every country we ship to.

All prices shown in the store are final prices. The seller is not a VAT payer under Czech law.

5. Risk and transfer of goods

The risk of loss or damage to the goods passes to you at the moment you (or a third party you designate) take physical possession of the goods.

6. Incorrect address

Please make sure your shipping address is correct before completing your order. We are not responsible for delivery issues resulting from incorrect or incomplete address information provided by the customer.

7. Unclaimed shipments

If a shipment is returned to us because the parcel was not collected or the address details were incorrect, we reserve the right to charge you the actual shipping costs incurred.

8. Damaged parcels

If your parcel arrives visibly damaged, please notify the carrier immediately and contact us at [email protected] without undue delay. See also our Returns & refunds policy.